Providing Evidence of Success

Client

California Rural Legal Assistance Inc.

Problem/Question

Through a grant from the US Legal Services Corporation, and working closely with the project director of CRLA Inc. (a nonprofit law firm) we assessed outcomes and challenges of a unique criminal record expungement program assisting criminal defense clients with re-entry. The project goals were two-fold: to provide evidence of its impact while operating in three California counties and to use evidence and insights to help it scale the program with pro-bono lawyers to continuously reach more qualified clients.

Outcomes

Results of our first year assessment led to an additional award of $300,000 to CRLA from the the DOJ Pro Bono Innovation Fund. Our work with the Program Director also led to several improvements in securing client contact for data collection.

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Pricing Strategies for Nonprofit Earned Revenue

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Explaining Service Member Disengagement